[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Frequently Asked Questions” _builder_version=”4.16″ global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Ordering” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”How do I order custom mugs?” admin_label=”How do I order custom mugs?” _builder_version=”4.16″ global_colors_info=”{}”]Fill out our contact form<\/a> and upload your artwork. Be sure to include the mug styles and quantities you have in mind so we can provide you with a quote for your custom wholesale mugs.<\/p>\n Need more info? Check out our guide to Ordering Wholesale Custom Ceramic Mugs<\/a>.[\/et_pb_toggle][et_pb_toggle title=”What is the minimum order for custom handmade mugs?” admin_label=”What is the minimum order for custom handmade mugs?” _builder_version=”4.24.2″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n For the\u00a0 most current minimum order details, visit our contact page.<\/a><\/p>\n We make ordering customized mugs easy for small and big businesses and events.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is there a minimum quantity for re-ordering my custom mugs?” admin_label=”Is there a minimum quantity for re-ordering my custom mugs?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n 72 mugs. <\/span><\/p>\n W<\/span>e allow smaller reorder quantities if you are using the same artwork. However, we do advise you to order in quantities that will last you up to 20-24 weeks.<\/span><\/p>\n [\/et_pb_toggle][et_pb_text admin_label=”Shipping” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Is shipping included in my quote?” admin_label=”Is shipping included in my quote?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n No. We usually say it’s around +$1\/mug for shipping costs, but it varies depending on your location. We can’t give you exact shipping costs until the day they ship.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do you ship exact quantities?” admin_label=”Do you ship exact quantities?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Yes, at request, we ensure exact quantities are shipped. Normally we make extras to account for mugs that are not up to quality standards. You may get 5% over or under. Approving your work order means you agree to this.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How long before I receive my mugs?” admin_label=”How long before I receive my mugs?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Our lead time is heavily dependent on our current production queue and varies throughout the season based on demand. Please reach out to inquire on current turnaround time.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I pick up my mugs from your shop?” admin_label=”Can I pick up my mugs from your shop?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Yes. If you’re in the area and prefer to pick up your mugs, that is no problem for us. We love having people over to meet our artists and see our shop.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I rush my order for my event date?” admin_label=”Can I rush my order for my event date?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Maybe.<\/span><\/p>\n If your event date falls before our estimated mug arrival date, we may not be able to make your mugs in time. We prefer NOT to rush our handmade mug process because it puts heaps of stress on our production artists! Stress leads to mistakes leads to unhappiness.<\/span><\/p>\n However, we understand the impossibility of being on top of everything at all times, so we’re always willing to discuss our options for getting your mugs to you when you need them.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I bought a Renaissance Festival mug, and it broke. Will you replace it?” admin_label=”I bought a Renaissance Festival mug, and it broke. Will you replace it?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n No, sorry.<\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Artwork, Fees & Options” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”What kind of art do you need for my custom medallion?” admin_label=”What kind of art do you need for my custom medallion?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n The best file you can send is an .eps or .ai file of your artwork rendered in black & white. Otherwise, if your art is relatively simplistic, we can work fairly quickly with a high quality image file; such as .jpeg, .pdf, .png, .tiff, etc. If you are unsure, send in your artwork, and we\u2019ll tell you how we feel about it!<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is there a set up fee?” admin_label=”Is there a set up fee?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Yes. There is a set up fee for the custom medallion. When we provide you a quote for your custom mugs, we will include the set up fee based on the specifications of your order.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is there a fee if I need changes to my artwork?” admin_label=”Is there a fee if I need changes to my artwork?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n The first 1\/2 hour of time spent readying your artwork for a custom mug medallion is free. If additional work is needed, either requested by you or required by us, our billable hour is $30.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I get a proof sample?” admin_label=”Can I get a proof sample?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Yes. We are happy to offer one digital proof with your artwork at no charge by request.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do I choose a glaze color for my custom mugs?” admin_label=”How do I choose a glaze color for my custom mugs?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We pride ourselves in offering the largest variety of colors, formulated in-house. They are lead-free and food safe.<\/span><\/p>\n Choosing a color for your mug should be determined by several things: time of year, type of business, brand colors or your favorite color. While we can’t match PMS colors, we usually find that customers find a glaze color to compliment their brand colors. We are happy to help you choose a single or two-tone glaze that makes you happy!<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I request a glaze color \/ color combo if you don’t have what I’m looking for?” admin_label=”Can I request a glaze color \/ color combo if you don’t have what I’m looking for?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Maybe, on a case-by-case basis. We make all of our glazes in-house, so it takes a bit of time and experimentation to make sure it’s a quality and reliable glaze color \/ color combination.<\/p>\n [\/et_pb_toggle][et_pb_text admin_label=”About Our Mugs” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”How much liquid do handmade mugs hold?” admin_label=”How much liquid do handmade mugs hold?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We make mugs ranging from 6 – 30 ounces! Our Coffee Mugs range from 10 – 18 ounces. Our Beer Steins & Tankards range from 16 – 24 ounces. And our specialty Renaissance Faire mugs cover the entire range. <\/span><\/p>\n The beauty of handmade mugs is that no two are identical. Therefore, capacities listed on our website catalog may vary by 2 ounces more or less.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can you make exact ounce sizes?” admin_label=”Can you make exact ounce sizes?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Yes. At request, we ensure exact ounce sizes for our Beer Steins & Coffee Mugs only. This is common for our mug club orders.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How should I price my handmade mugs?” admin_label=”How should I price my handmade mugs?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Pricing your mugs will ultimately be determined by your individual market. We find that a 100% mark up for traditional retail on handmade mugs will create a longer selling cycle.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do I care for my mug?” admin_label=”How do I care for my mug?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n In addition to food-safe, our mugs are dishwasher and microwave safe. If you have a cork O-ring or pad on the bottom, you may want to handwash to preserve the integrity of the cork, as that will deteriorate or peel off in the dishwasher.<\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” _builder_version=”4.21.0″ background_color=”#003751″ min_height=”205.8px” custom_padding=”30px|0px|30px|0px|false|false” global_module=”19850″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.24.2″ text_font_size=”22px” global_colors_info=”{}”]<\/p>\n Ready to Place Your Order?<\/span><\/p>\n Or maybe you need more info first. <\/span><\/p>\n Either way, give us a call at (612)767-7407<\/a> <\/strong>or contact us<\/a><\/strong> online!<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.16″ custom_padding=”25px|0px|2px|0px|false|false” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/greyfoxpottery.com\/about-us\/contact-us” button_text=”Contact Us” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_size=”26px” button_text_color=”#005b82″ button_bg_color=”#f7f7f7″ button_border_width=”0px” button_border_radius=”6px” button_font=”|700|||||||” background_layout=”dark” box_shadow_style=”preset3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”on” button_border_radius__hover=”6px” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”]<\/p>\n \u00a0<\/p>\n [\/et_pb_button][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ custom_padding=”4px|0px|25px|0px|false|false” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/greyfoxpottery.com\/about-us\/contact-us” button_text=”Get More Info” button_alignment=”center” _builder_version=”4.21.0″ custom_button=”on” button_text_size=”22px” button_text_color=”#ffffff” button_bg_color=”#478aa3″ button_border_width=”0px” button_border_color=”#009b5a” button_border_radius=”6px” box_shadow_style=”preset2″ box_shadow_color=”rgba(0,0,0,0.05)” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”on” button_border_radius__hover=”6px” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”]<\/p>\n \u00a0<\/p>\n [\/et_pb_button][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.17.1″ background_color=”#995d21″ custom_margin=”0px|||” custom_padding=”0||0px||false|false” box_shadow_style=”preset6″ box_shadow_spread=”1px” box_shadow_color=”rgba(0,0,0,0.35)” global_module=”19851″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0|0px|0|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Ordering Fill out our contact form and upload your artwork. Be sure to include the mug styles and quantities you have in mind so we can provide you with a quote for your custom wholesale mugs. Need more info? Check out our guide to Ordering Wholesale Custom Ceramic Mugs.For the\u00a0 most current minimum order details, […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":19338,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-19334","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/greyfoxpottery.com\/wp-json\/wp\/v2\/pages\/19334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greyfoxpottery.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/greyfoxpottery.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/greyfoxpottery.com\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/greyfoxpottery.com\/wp-json\/wp\/v2\/comments?post=19334"}],"version-history":[{"count":2,"href":"https:\/\/greyfoxpottery.com\/wp-json\/wp\/v2\/pages\/19334\/revisions"}],"predecessor-version":[{"id":24086,"href":"https:\/\/greyfoxpottery.com\/wp-json\/wp\/v2\/pages\/19334\/revisions\/24086"}],"up":[{"embeddable":true,"href":"https:\/\/greyfoxpottery.com\/wp-json\/wp\/v2\/pages\/19338"}],"wp:attachment":[{"href":"https:\/\/greyfoxpottery.com\/wp-json\/wp\/v2\/media?parent=19334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Shipping<\/h1>\n
Artwork, Fees & Options<\/h1>\n
About Our Mugs<\/h1>\n